You may have noticed that your EngagementHQ site was slower to load and occasionally showed an error message between 11:35am and 2:11pm AEDT today (28 November 2018). We had similar speed issues and the occasional error message yesterday (27 November 2018) afternoon as well.
We detected an attempted denial of service attack, which involves large amounts of web traffic being directed at our servers in an effort to disrupt service. We are pretty proud that the sites stayed up (albeit with slower load times than normal) and that our mitigation plans protected us from experiencing a total outage, or worse.
We realise that this doesn't make the problem any better for you or your community. We are conducting a full review to see if there are further measures we can put in place to ensure we can respond to and resolve these issues even more quickly than we did.
Karthik Reddy
CTO & CIO
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