As a user of EngagementHQ, you have access to a range of support services to help you get the most from our software and your online consultations. Each client has access to the following resources;
Engagement Managers are available to help you through your project planning, training and account management questions. They are here to help you scope your site and guide your through our on-boarding process.
Use your Engagement Manager for strategic catch-ups, peer reviews, quick advice or even to help you with more complex questions or challenges to do with engagement planning and implementation. They are even available to provide premium (paid) services for you if your require.
To find out who your Engagement Manger is, please get in-touch with us via email@example.com.
Our Help Desk team are available 24/7 to help you with you technical issues or quick advice. You can get in-touch with our Help Desk team by utilising our in-app intercom for quick advice or by sending a support ticket to our firstname.lastname@example.org email address. If you need to report a bug or technical issue, please make sure you clearly explain your issue and provide screen shots where you can to support your report.
Note: Chat is only available for some sites and territories at this stage.
A Strategic Catch-up conversation is one of the first conversations you will have with your Engagement Manager. This service allows you to workshop your project ideas, scope your site and develop a roadmap for your consultation with our support. You can request a Strategic Catch-up at anytime throughout your licence period. Contact our Help Desk if you would like a Strategic Catch-up or click here to book a session if you are in Australia.
EHQ Platform Training:
All users of EngagementHQ have access to a free 1 hr online platform training session. This session is designed for all new users of the platform and will take you through the core functionality required to get you up and running. These sessions are run via an online webinar and are perfectly suitable for groups. You can book these sessions at anytime throughout your licence, however we ask that you try and book in groups where possible.To book your EHQ Platform Training, contact our Help Desk to get you in-touch with your local Engagement Manager. Or, if you are in Australia book your EHQ Platform Training.
Every EHQ admin has access to a free project Peer Review process. Once you have booked your Peer Review, we will dedicate the time to go over you projects and make suggestions and feedback. Think of a Peer Review as your second set of eyes. This service is designed to ensure you haven't forgotten anything and that your projects are ready to go. Contact you local Engagement Manager if you would like a Peer Review.
Premium Service and Face to Face Training:
We also have a range of premium support services and paid face-to-face training options available. Please let your local Engagement Manger know if you are interested in this extra level of service.